As an internet-savvy business owner, you need a few things to succeed. Of course, you need reviews, but you also need to engage your customers before and after appointments. You need the data necessary to hold your employees accountable for maintaining a high level of customer service.
In short, what you need is Review Rover.
Review Rover is a mobile-friendly customer communication platform designed with home services companies like yours in mind. Engage your customers where they are- through either email, text or both!
Here’s what Review Rover brings to the table:
Pre-appointment “Meet the team” message
Issue a text and/or email reminder that includes a “meet the team” message with a photo of the employee and a link to previous positive reviews of that person. The message also contains a link to confirm the appointment with a single tap.
After the appointment, you can use Review Rover to send those same customers a brief survey about their experience with your staff member. The data generated can be used to track customer satisfaction metrics like net promoter score as well as for employee accountability.
Metrics and Tools
Use Review Rover’s administrative panels & reports to keep track of your business’ Net Promoter Score. You can also use it to reward employees for delivering superlative service to your customers.
Capture more reviews by adding that same survey to your website so customers who missed your invitation can still offer their feedback.
Comments captured in those customer surveys become reviews that can be streamed live on your website easily by adding a simple code snippet to your site.
Follow-up Review-Us E-blast
And with Review Rover+, we’ll send a follow-up email to happy customers engaged in the previous week, encouraging them to post reviews on services like Facebook and Google+.
Review Rover. Helping Home Services Companies Communicate Better with Customers.